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[DEMO] Customer Service Excellence Simulation - CENTRIC

  • Think Codex C-11-05, Sunway Nexis, Jalan PJU 5/1 Kota Damansara, 47810 Petaling Jaya, Selangor Malaysia (map)

Free. Limited to 20 pax per session. 

Up to 3 members of your organization may register for this in-house demo session of our best strategic thinking simulation!

Light Lunch served.

Centric focuses on service excellence, recovery, and quality - top-tier methods practiced by renowned global companies. 

In this simulation, participants are placed in 3 different companies within the retail and service industry, and compete to win the Best Customer Service Award. 

Each team member will experience the role of a customer service executive, customer, and observer - giving each individual a 270 degree view of customer service. Peer review sessions are then held to review and improve individual and team KPIs.