Free. Limited to 20 pax per session.
Up to 3 members of your organization may register for this in-house demo session of our best strategic thinking simulation!
Light Lunch served.
Centric focuses on service excellence, recovery, and quality - top-tier methods practiced by renowned global companies.
In this simulation, participants are placed in 3 different companies within the retail and service industry, and compete to win the Best Customer Service Award.
Each team member will experience the role of a customer service executive, customer, and observer - giving each individual a 270 degree view of customer service. Peer review sessions are then held to review and improve individual and team KPIs.