WHAT IS THINK INSIGHT?

THINK INSIGHT is a Strategic Thinking Simulation

THINK INSIGHT Strategic Thinking Simulation lets players bid fiercely to become the most profitable company in a tech-forward solar world. They are challenged to balance complexities around delivering results, limited resources, evolving markets, capitalizing on the right opportunities, and mitigating risks.

THINK INSIGHT plunges teams into a competitive environment with industry-specific scenarios, teaching them how to stick to a larger strategy when everything around them keeps shifting.

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What DOES THINK INSIGHT DO?

At the end of THINK INSIGHT, participants will be able to:

• Look at the big picture and identify their strengths and direction.

• Take critical steps towards success.

• Manage risks and plan for them ahead of time.

THINK INSIGHT is available in the following versions:
 

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AGILITY & STAKEHOLDER MANAGEMENT

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STRATEGIC THINKING

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INNOVATION & CHANGE MANAGEMENT


WHAT IS THINK CENTRIC?

THINK Centric is a Customer Service Simulation

THINK CENTRIC Customer Service Excellence Simulation focuses on service excellence, recovery, and quality - top-tier methods practised by renowned global companies.

In this simulation, participants are placed in 3 different companies within the retail and service industry, and compete to win the Best Customer Service Award.

Each team member will experience the role of a customer service executive, customer, and observer - giving each individual a 270-degree view of customer service. Peer review sessions are then held to review and improve individual and team KPIs.

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What Does THINK Centric Do?

At the end of THINK CENTRIC, participants will be able to:

• Understand and apply customer service theory and best practices.

• Identify personal effectiveness and practice the act of continuous improvement in the workplace.

• Manage customer experience under challenging  circumstances.


WHAT IS THINK APEX?

THINK APEX is a Sales Acceleration Simulation

THINK APEX Sales Excellence Simulation introduces agile and adaptive learning in the form of quick repetition roleplay in a competitive environment.

Participants are placed in different banking companies, and are part of an industry-wide competition to determine the top 3 salespersons.

Thus, THINK APEX focuses on top sales functions like lead generation, customer retention tactics, upselling, & cross-selling.

What does THINK apex do?

At the end of THINK APEX, participants will be able to:

  • Understand customer needs
    through observation & interview methods.

  • Experience selling a product utilising Features, Advantages and Benefits (FABs) & Unique Selling Propositions (USPs).

  • How to handle objections and close the sale.


WHAT IS THINK RESOLVE?

THINK RESOLVE Is An Operational Excellence Simulation

THINK RESOLVE Team Building & Problem Solving Simulation puts participants in a time-bound challenge where a cross-functional team has to work together to build card structures to fulfill customer's orders.

Each team will have to adapt to dynamic situations, forming the basis of continuous feedback and improvement when working in a team.

Our trainers will utilize team and process improvement tools to guide players into planning and gauging results, giving them a hands on approach on taking initiative and executing improvements.

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What Does THINK RESOLVE Do?

At the end of THINK RESOLVE, participants will be able to:

  • Understand and apply proven concepts and practices of improving the process of working in teams.

  • Identify key areas of process improvement to achieve results.

  • Utilise tools for ideation, decision making, and collaboration in teams.


WHAT IS THINK CRUCIAL?

THINK Crucial Is A Performance Management and Coaching Simulation

THINK CRUCIAL Performance Management & Coaching Simulation is a team based competitive simulation set in the smartphone industry where each team’s goal is to develop the best smartphone in the market.

Each team will contain three departments: procurement, manufacturing and sales. Participants will rotate between the roles of manager and employee where the manager will be tasked to manage the employees’ performance by using coaching techniques.

Feedback sessions will be held after each round of gameplay throughout the simulation.

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WHAT DOES THINK CRUCIAL DO?

At the end of THINK CRUCIAL, participants will be able to:

  • Plan – Assist employees in setting specific goals that resonates to their personal goals/values. 

  • Monitor – Maintain employees’ performance and well-being while they are achieving their goals. 

  • Review – Provide feedback based on their overall performance in order to deepen their learnings. 


WHAT IS THINK DISRUPT?

THINK DISRUPT Is A Business Acumen Simulation

THINK DISRUPT Business Acumen Simulation is a team based competitive simulation set in the property industry where teams are split into 2 types of businesses: big corporates and disruptors/start-ups.

Teams compete against each other to develop and grow their respective businesses and manage their financial health while navigating through an everchanging business environment.

Throughout the simulation, teams will make business decisions, which will directly impact their bottom line as reflected in their own financial statements.

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WHAT DOES THINK DISRUPT DO?

At the end of THINK DISRUPT, participants will be able to:

  • Understand the value of financial statements and ratios in making informed business decisions.

  • Learn the importance of adapting situational analysis to interpret and reveal key issues or opportunities.

  • Realize the underlying operational costs of business decisions.

  • Identify disruptive innovation and how to manage disruptors in business.